At Thompson Machinery our parts departments supported by Caterpillar, strive to offer you the best parts availability in the industry. When you buy a genuine Caterpillar part, you are assured of getting the highest quality product and ongoing improvements in design and manufacturing set forth by Caterpillar’s engineering teams.
At Thompson’s main warehouses in Nashville or Memphis, more than 85% of genuine Caterpillar parts inventory that our customers require, are on the shelf. We can shuttle to any of our other 9 parts facilities in our dealer area of Middle/West Tennessee and North Mississippi within 24 hours. If we do not have the part you need in stock, we are directly linked to Caterpillar’s worldwide parts distribution system. Leveraging 11 Caterpillar parts facilities and over fifty Cat dealers in the US and Canada, we can source over 98% of parts within 24 hours of your request. Our professional parts personnel receive extensive parts training and our average salesperson has over 10 years of experience supporting Caterpillar equipment.
Parts can be ordered 24 hours a day, 7 days a week. We have dedicated trained personnel on call to handle emergency part situations.
Parts can be ordered a number of ways:
• Online using our Dealer StoreFront
• Via Phone 1.800.228.3644
• Via Fax 615.793.8617
• By visiting one of our 10 Store Locations. Click here for location information.
A further commitment of parts availability is establishing daily route deliveries to over 40 strategically placed drop boxes for parts pickup. This service saves our customers money in travel time and lost man-hours. There is a nominal delivery fee per drop for this service. Call one of our facilities or parts representatives to request your next parts delivery at one of these sites.